Good gear, back in one piece.
Every rental is covered before it leaves the driveway. Three numbers, four steps, no small print you have to go looking for. Here is the whole of it.
The three numbers on a booking
Of the unit's value, held on your card and given back after the return tap. This is your money the whole time.
Of the rental. A fee, not a deposit: it caps what an accident can cost you. Not refunded, because the cap is the thing you bought.
Only on gear worth more than that, or if the owner asks for it. About ten minutes online, roughly $170, and the desk checks it. This is the one that answers theft.
That is everything. Nothing is added later, and no money ever passes between you and the owner.
Something went wrong. What actually happens?
- Tell the deskA message on the site, with photos. Today, not after the drive home. Nobody is in trouble for saying so early — an unreported problem is the only one that gets expensive.
- The handover photos decide itEvery unit is photographed out and photographed back. That record, not anyone's memory, is what settles what changed.
- The deposit pays firstA repair comes out of the deposit. Whatever is left of it is back on your card within three business days.
- The waiver catches the restAbove the deposit, your share of accidental damage is capped — that is exactly what the 14% bought. The desk covers the difference and sorts it out with the owner. You are done.
Nothing went wrong? Then the deposit comes back, the owner gets paid, and you get asked to rate the gear. That is the ordinary ending, and it is most of them.
Three levels of waiver. Pick one when you request.
Every level caps what an accident can cost you. None of them covers theft or loss — that is said again below, with what does.
Accidental damage covered. Your share is capped at the deposit.
- Accidental damage to the unit covered
- Your share of any one incident capped at the deposit
- Fair wear and tear is the owner’s, never yours
- Theft and loss are not covered
Half the excess. Worth it on anything you would hate to replace.
- Everything in Standard
- Your share capped at half the deposit
- Flat tyres, blown fuses and consumable failures covered
- A damage claim is settled within three working days
- Theft and loss are not covered
Walk away. Nothing out of your pocket on the first $1,500 of accidental damage.
- Everything in Plus
- Nothing out of your pocket on the first $1,500 of accidental damage; above that, the Plus cap
- Priority desk line: your message goes to the top of the queue, day or night
- If the unit fails on site, the desk sources a replacement from the pool at no extra rental
- The first twelve hours of a late return forgiven, once per booking
- Event cancelled or the gate closed? Your rental converts to pool credit, not a loss
- Theft and loss are not covered
On a $480 rental that is Standard $67 · Plus $86 · Diamond $125. The figure is shown in dollars on the request form before you send it, and it never changes afterwards.
Theft and loss: what actually covers it
No waiver on this site covers a unit being stolen or lost — at any level, at any price. A waiver caps what an accident costs you; it is not insurance, and we will not sell it as if it were. Three things cover theft instead, and the desk tells you which apply before you book:
Want theft cover on a unit under $5,000? Buy the same short-term policy anyway, or ask the desk before you book. It is a normal question and it is answered the same day.
What no waiver covers, at any level
Said here rather than buried, because finding this out afterwards is the worst version. These come out of the deposit first, and the balance is yours to pay within fourteen days.
Rules that keep the cover valid
Outdoors only. Twenty feet from any tent, vehicle or sleeping area. Exhaust pointed away. Never refuelled hot. Quiet hours as the event sets them. Every listing declares its fuel and whether it has a carbon-monoxide shutoff. Breaking these voids the waiver — it is the one rule on this page that can hurt somebody.
Adult riders named on the booking, a helmet, no passengers unless the bike is built for one, motor within the class the listing states.
The listing says what rain cover it has. Once it is in your hands, keeping it dry is yours.
Different entirely: vehicles are booked through an established peer-to-peer platform with the desk managing the listing, and that platform's rental insurance covers the vehicle, the driver and third parties on the road — theft included. The pool's deposit and waiver do not apply to them.
If you are the owner
Homeowners and renters policies exclude property used in a business, and renting a unit for money is business use. The pool does not lean on it and neither should you — the layers above exist because of exactly that gap.
On the listing form, tick require every renter of this unit to buy a policy for anything you would not want replaced on a deposit alone — that is how an owner gets theft cover on a unit under $5,000. Set a higher deposit than the 25% default whenever it feels light. Both are yours to set, on every unit, any time.
⏳ The desk's own liability policy is not bound yet. Requests are open; a non-vehicle booking is confirmed once it is. The software enforces that, not a promise.
Still not sure?
Ask the desk about a specific unit before you book it — that is a normal question and it is answered the same day.